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Digital Media & Investigative Journalism

Below The Crime: Subscription Conversion Up 55% After Paywall UX Redesign

A value-first paywall strategy turned readers into paying subscribers

Client: Below The Crime
Below The Crime: Subscription Conversion Up 55% After Paywall UX Redesign

The Challenge

What Below The Crime Was Facing

Below The Crime was hitting a hard paywall too early — readers were being blocked after two articles with no compelling reason to subscribe. The subscription page lacked social proof, the pricing was presented without value context, and the sign-up form was the same generic flow used for free newsletter registration, creating no sense of occasion for becoming a paying member.

The Solution

What We Built

We redesigned the paywall as a conversion moment rather than a block. The trigger was moved to after the reader had demonstrated genuine engagement — three deep reads rather than two shallow ones. The subscription landing page was rebuilt with reader testimonials, an exclusive content preview, and a narrative around the investigative work being funded. Annual and monthly pricing was reframed around cost-per-story.

Below The Crime: Subscription Conversion Up 55% After Paywall UX Redesign – solution

Results

Measurable Outcomes

55% increase in paywall-to-subscription conversion rate
Annual plan uptake grew from 23% to 49% of new subscribers
Reader LTV increased by 34% through improved plan mix

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Below The Crime: Subscription Conversion Up 55% After Paywall UX Redesign | UX Design Agency