The Challenge
What Library Machine Was Facing
Library Machine's digital catalogue had poor discoverability — users searching for resources were hitting dead ends due to rigid search logic, no faceted filtering, and a results page that prioritised metadata over relevance. Catalogue engagement was low and returning user rates were declining, indicating the product was failing to deliver on its core promise.
The Solution
What We Built
We redesigned the search and discovery flow with fuzzy search, a dynamic filter sidebar, and relevance-ranked results that surfaced availability and format prominently. A "you might also like" recommendation engine was introduced on resource pages. The checkout flow for borrowing was reduced from five steps to two.
Results
Measurable Outcomes
✓Catalogue engagement increased 3.2x measured by resources viewed per session
✓Search-to-checkout conversion improved from 11% to 34%
✓Returning user rate grew by 48% over six months