The Challenge
What Quick Was Facing
Quick's mobile checkout was haemorrhaging revenue at the payment step. Over half of users who reached checkout were abandoning before completing — deterred by a multi-page payment flow, unclear error messaging, and a lack of trust signals at the moment of financial commitment. Mobile conversion was 60% lower than desktop.
The Solution
What We Built
We redesigned the mobile checkout as a single-screen experience with inline validation, Apple Pay and Google Pay as primary options, and persistent order summary visible throughout. Error messages were rewritten to guide rather than block, and trust badges were repositioned immediately above the payment CTA. The flow went from four screens to one.
Results
Measurable Outcomes
✓52% reduction in checkout abandonment on mobile
✓Mobile-to-desktop conversion gap closed from 60% to 18%
✓Monthly revenue from mobile increased by £340K within 60 days